My order won't go through on the website.

Items won't add to the cart

Clear you browser cache and cookies, then open a new browser tab to see if that fixes the issue.

Items are in the cart, but it's not letting me finish the checkout

Occasionally, there are some shipping addresses that just trip up the UPS, USPS, or FedEx connection. Or sometimes, if you have a large quantity of a particular product in your cart, the data connection struggles to calculate the weights and dimensions. If either of these occur, please contact our customer support team for assistance.

My payment method keeps getting declined

9 times out of 10 it's because the billing address wasn't entered exactly the way it's listed on file with your bank. Please check to make sure that it matches 100%. Multiple attempts may cause your bank to suspect fraud, resulting in your card being temporarily shut down. If that happens, please work with your bank to reactivate it, and try the transaction again after you've verified the correct billing address.

Can you just take my card over the phone?

The transaction runs through the same process, regardless of whether it's done by you or us, so our team will not get a result that's any different.

Still need assistance? Contact Us